Frequently asked questions
Products, custom orders, shipping and returns.
Bags and materials
What are beaded bags?
Bags whose surface is covered with beads stitched by hand onto a base. The beads create the colour, pattern and texture of the bag.
Which bead materials do you use?
Crystal, pearl, plastic and stone beads. Each product page lists the materials used for that bag.
Which currencies and languages are available?
Use the region selector in the header to view approximate prices in other currencies and to switch language where translations are available. Orders are charged in the store currency shown at checkout.
Custom orders
Can I request a custom design?
Yes. Fill in the custom request form with the bag type, materials, colours, size and occasion. Sending a request does not commit you to buy.
How does custom ordering work?
We review your request, send you a quote with price, timeline and shipping details, and start production only after you approve the proposal and payment is arranged.
Can I upload inspiration images?
Yes. You can attach up to three JPG, PNG or WebP images to your request. They are stored privately and only used to work on your design.
How do I receive a quotation?
We reply to the contact method you choose in the form, usually by email or WhatsApp. You can also check your request status on the tracking page with your reference number and email address.
How long does a custom order take?
It depends on the size, materials and detail of the design. Your quote includes an estimated production time before you commit. [Placeholder: add your typical production range once confirmed.]
Shipping, tracking and returns
Do you ship internationally?
We ship to the destinations listed in our shipping policy. Available countries, methods and costs are shown at checkout after you enter your address.
How can I track an order?
Use the Track Your Order page with your order number and the email address used at checkout. Signed-in customers can also see orders in My Account.
What is your return policy?
Return eligibility depends on whether an item is ready-made or custom-made and on the condition of the item. Please read the Returns and Refunds page for details.
How do I contact customer support?
Send us a message through the Contact page. Include your order number if your question is about an order.